Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information
  • Email address and phone number
  • Company and job title
  • Account credentials
  • Payment information

1.2 Usage Information

We automatically collect information about how you use our services, including:

  • Device information and IP address
  • Browser type and version
  • Pages visited and time spent
  • Click patterns and preferences

1.3 Technical Data

When you use our AI services, we may collect:

  • Images and video data processed by our systems
  • License plate recognition results
  • System performance metrics
  • Error logs and diagnostic information

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our AI services
  • Process transactions and manage accounts
  • Communicate with you about our services
  • Provide customer support
  • Analyze usage patterns to enhance user experience
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our services, such as:

  • Cloud hosting providers
  • Payment processors
  • Analytics services
  • Customer support platforms

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods depend on the type of information:

  • Account information: Retained while your account is active
  • Usage data: Typically retained for 24 months
  • processed images/videos: Deleted after processing unless otherwise specified
  • Support communications: Retained for 3 years

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your information in a portable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing

To exercise these rights, please contact us through our Contact Us page.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our Contact Us page.